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Guest Services Ambassador
3 weeks ago
Delivering Exceptional Guest Experiences
We're seeking a talented and enthusiastic individual to join our team as a Guest Experience Coordinator. In this role, you'll be responsible for creating unforgettable experiences for our guests by providing exceptional service and attention to detail.
Your Key Responsibilities:
- Ensuring Guest Satisfaction: You'll work closely with our team to ensure that every guest's stay is an elevated experience from pre-arrival setup to personal welcomes, amenities, and hotel tours.
- Personalized Service: Handle VIP requests and provide personalized service to exceed expectations.
- Team Player: Work collaboratively as part of a dynamic team to achieve common goals.
- Problem-Solving: Think creatively to resolve any issues that may arise and provide solutions that delight our guests.
- Staying Up-to-Date: Stay informed about hotel happenings and local attractions to provide recommendations and insights to our guests.
Requirements:
- Previous Hotel Guest Service Experience
- Strong IT and Process Skills
Benefits:
You'll enjoy a range of benefits, including flexible working arrangements, professional development opportunities, and access to our internal mobility program. Our goal is to create a supportive and inclusive work environment that allows you to grow and succeed in your career.
