Service Delivery Manager

1 week ago

Warwick, Australia beBeeCare Full time $70,112 - $85,465
Service Delivery Manager

This role is all about providing exceptional care to our clients by guiding a team of passionate Home Care Workers.

Key Responsibilities:

  • Assess Client Needs: Conduct initial and ongoing assessments to understand physical, emotional, and social needs, identifying risks and tailoring care plans with clients and families.
  • Care Planning: Develop, review, and update person-centered care plans aligned with client goals and government funding.
  • Coordinate Services: Organise in-home supports and liaise with external providers to ensure timely, quality care.
  • Advocate and Educate: Support clients to understand their funding, choices, and rights, and advocate for access to appropriate services.
  • Budget Oversight: Monitor individual budgets and guide clients on effective use of funds.
  • Relationship Building: Build strong connections with clients, carers, and providers, supporting smooth transitions and ongoing care.
  • Compliance and Safety: Maintain accurate documentation, uphold aged care standards, and proactively manage risks.
Requirements

To succeed in this role, you'll need:

  • Strong communication skills, highly organised with advanced problem-solving skills.
  • A strong understanding of home care packages, support at home packages, and Commonwealth Home Support Program.
  • Currently holds a Certificate III in Individual Support or similar.
  • Currently holds a Medication competency.
  • Currently holds, or willing to obtain, a First Aid and CPR qualification.
  • Currently holds, or willing to obtain, a current Police Check.
  • Currently holds, or willing to obtain, a National Personal Insolvency Check.
  • A current driver's license and a reliable, registered, and comprehensively insured vehicle suitable for work purposes are essential for this role.
  • Hold valid Australian Work Rights – We are not currently able to sponsor.

Important: you will be someone who closely aligns with our organisational values of unconditional love, continual innovation, mutual trust, wise stewardship, and safety.

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