Merchant Experience Partner

OverviewJoin to apply for the Merchant Experience Partner role at DoorDashJoin to apply for the Merchant Experience Partner role at DoorDashAbout The TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right.
Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.About The RoleWe are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.
As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform.
You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving.
Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact.
You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service.ResponsibilitiesCollaborate and troubleshoot important issues for Merchants via phone and webBuild relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants spanning Enterprise and small - medium businessesPromote retention and overall Merchant success through white-glove servicePerform daily phone outreach to proactively resolve issues for MerchantsPrioritise and escalate issues in partnership with our teamsManaging conflicting deadlines, ensuring cross-functional collaborationHave a solutions-focussed mindset, promoting Merchant success above all elseValidate and track Merchant feedback to inform updates to our products and toolsYou're Excited About This Opportunity Because You Will.
..2+ years of experience in Customer success, account management, customer supportProficiency in Microsoft suite / G-SuiteExperience providing advisory and partnership-level support through both proactive and reactive interactions with customersExperience advocating for customer experience within a team or initiativeYou love thinking about new opportunities for process improvementWe're Excited About You Because You.
..2+ years of experience in Customer success, account management, customer supportProficiency in Microsoft suite / G-SuiteExperience providing advisory and partnership-level support through both proactive and reactive interactions with customersExperience advocating for customer experience within a team or initiativeYou love thinking about new opportunities for process improvementNotice to ApplicantsNotice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only.
We use Covey as part of our hiring and promotion process for jobs in NYC and certain features may qualify it as an AEDT in NYC.
The Covey tool has been reviewed by an independent auditor.
Results of the audit may be viewed here: Covey.About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We are committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities.
That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.If you need any accommodations, please inform your recruiting contact upon initial connection.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesSoftware Development
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