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Homeless Support Advocate

3 weeks ago


Melbourne, Victoria, Australia beBeeSupport Full time $60,500 - $71,500
Job Role

The role of Homeless Support Worker is a crucial position that requires empathy and understanding towards individuals experiencing homelessness or at risk of becoming homeless. This individual will play a vital role in supporting clients with varying complexities, including mental health and/or substance misuse.

  • Carry a caseload of clients who may have various complexities including mental health and/or substance misuse.
  • Act as an initial point of reference on the phone or in reception as required.
  • Use company email and other basic correspondence where appropriate and necessary.
  • Respond to H&S issues as discovered.
  • Monitor access to schemes and visitors.
  • Reporting incidents and Anti-Social Behaviour.
  • Carry out domestic tasks (cleaning communal areas and bedrooms) to a high standard.
  • Effective recording of information.
  • Complete quality risk assessments and support plans with potential and existing clients to assess and review their situation.
  • Ensure culture and diversity issues for the people who live with us are considered at all times and report any forms of discrimination.
  • Promote and encourage a high level of tenant involvement, consultation and communication.
  • Work within a multi-disciplinary team of support staff, meeting the requirements of the Rota system.
  • Actively involved in team meetings, Training Events and attending regular supervisions, during the day as appropriate.
  • Any other relevant duties as required by the designated manager.
  • To ensure compliance with every aspect of safeguarding policies and procedures in all aspects of Service delivery.
About Us

We believe everyone deserves a safe home and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services help thousands of people each year who are experiencing complicated challenges.

By focusing on strengths, potential, and opportunities, we support our clients to overcome problems and live safe, successful, independent lives.