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Process Associate

2 months ago

Sydney, New South Wales, Australia Genpact Full time

At Genpact, we're shaping the future of business by delivering outcomes that matter. As a Process Associate, you'll be part of a team that's driven by curiosity, entrepreneurial spirit, and a passion for creating lasting value for our clients.

Join us in this exciting role, where you'll have the opportunity to work with leading enterprises, including Fortune Global 500 companies, and make a real impact on their operations.

Key Responsibilities:
  • Process payments for Superannuation clients, including Payment In and Payment Out.
  • Liaise with employers, advisers, and internal clients to support their enquiries and ensure a smooth process.
  • Identify issues and provide solutions regarding processes as part of remediation.
Requirements:
  • Excellent communication skills in English, both verbal and written.
  • Understanding of Banking products (optional).
  • Provide outstanding customer service to clients inquiring about banking products or services.
  • Resolve customer issues in a timely and effective manner.
  • Maintain accurate records of all customer interactions.
  • Ensure compliance with regulatory requirements.
Qualifications:
  • Minimum Qualifications / Skills: High School Certificate or Any Graduate.
  • Excellent communication and interpersonal skills.
Preferred Qualifications:
  • Previous experience in customer service or the banking industry is an advantage.
  • Strong problem-solving and decision-making skills.