Field-Based Customer Success Professional

2 weeks ago


North Sydney Council, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Key Account Representative

Delivering exceptional customer experiences and driving business growth requires a proactive and relationship-driven individual who is passionate about optical technology. As a Key Account Representative, you will play a vital role in this dynamic field-based role.

You will be the key liaison between store teams, customers, internal stakeholders, and our lens laboratory teams. Your primary responsibilities will include:

  • Providing in-person product training to store teams on ophthalmic lens technologies, features, and benefits.
  • Supporting stores with order processing, system navigation, and troubleshooting of lens products and equipment.
  • Ensuring seamless communication and timely issue resolution between Key Account stores, customer service teams, internal departments, and lens labs.
  • Providing expert advice on lens selection, compatibility, and equipment usage to enhance store performance and customer satisfaction.
  • Capturing insights from store visits and providing actionable feedback to internal teams to drive continuous improvement in products and services.
Essential Skills & Qualifications
  • Strong communication and interpersonal skills, with the ability to build trust and rapport across diverse teams.
  • Proven ability to work autonomously in a field-based environment, effectively managing your time and priorities.
  • Confidence navigating digital systems—experience with CRM platforms and order management systems is highly regarded.
  • A collaborative mindset, with the ability to work across departments and engage with both internal and external stakeholders.
What We Offer
  • A generous yearly allowance for you to spend across our portfolio of brands.
  • Global volunteering opportunities through our Foundation.
  • Wide range of career opportunities across our network.


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