Senior Customer Success Professional

3 days ago

North Sydney Council, Australia beBeeCustomerSuccess Full time $110,000 - $130,000
Job Description

We are seeking a skilled professional to take on the role of Customer Success Manager. This position will involve overseeing the overall success management of our customers, ensuring operational health and customer satisfaction. The ideal candidate will have strong client focus and excellent interpersonal skills.

Responsibilities
  • Manage customer relationships, providing regular reports and status updates.
  • Run workshops and design thinking sessions to drive value and growth.
  • Elicit and document customer business vision and goals into a customer success plan.
  • Strategically manage customers to delight and exceed expectations.
  • Own the customer journey and drive value, growth, and expansion of our footprint.
Escalation Management
  • Facilitate communication between teams to restore customer wellness and stability.
  • Provide expert incident and problem management for high-impact issues.
  • Proactively manage customer cloud services to prevent escalations or missed service levels.

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