Customer Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $100,000
Job Description

We are seeking a professional to provide first-line support to our customer base in Korea. The ideal candidate will have business-level fluency in Korean and English, as well as experience working in a fast-paced customer support role.

The selected individual will be responsible for assisting customers over the phone while managing workload via a ticketing system. They will also demonstrate software solutions to customers to help resolve individual challenges.

This is an exciting opportunity to join a dynamic team and deliver exceptional customer experiences.

Key Responsibilities:
  • Provide first-line support to customers in Korea with technical and accounting issues
  • Assist customers over the phone while managing workload via the ticketing system
  • Demonstrate software solutions to customers to assist solve individual challenges
Requirements
  • Business level fluency in Korean and English
  • Knowledge of operating systems and experience with at least two of the following: Windows, Mac OS X, Linux, iOS, Android
  • Qualifications in the field of IT or other relevant technical training is advantageous
  • Experience working in a fast-paced customer support role, ideally via phone and ticketing system
  • Self-motivated, enthusiasm and willingness to learn
  • Strong communication skills and passion for helping people
  • Ability to pick up new software and processes quickly
What We Offer
  • Top-rate on-the-job training
  • Visa support available
  • Relocation support available
Requirements Summary

To succeed in this role, you should have strong communication skills, business-level fluency in Korean and English, and experience working in a fast-paced customer support environment.

You should also be able to pick up new software and processes quickly, and have a passion for helping people.

Additionally, having qualifications in the field of IT or other relevant technical training is advantageous.

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