Multifaceted Hospitality Professional

3 days ago


Melbourne, Victoria, Australia YHA Australia Full time

We are seeking a highly motivated and adaptable All-rounder to support daily operations and deliver exceptional guest experiences at YHA Melbourne Central.

Located in the heart of Melbourne CBD, our property boasts 75 rooms with 244 beds offering shared and private spaces to a diverse range of guests. Our team is passionate about creating a welcoming environment that makes every guest feel at home.

The ideal candidate will possess previous experience in front desk reception, customer service, food & beverage, and commercial cleaning in an accommodation setting. Strong communication skills, both verbal and written, are essential for this role. Additionally, a valid Responsible Service of Alcohol Certification (RSA) and flexibility to work 24/7 rosters, including night shifts, weekends, and public holidays, are required.

In return, we offer access to benefits and discounts across the YHA national network of properties, as well as professional development and career opportunity support. You will also have the opportunity to participate in yearly social events and enjoy a wellbeing support program for you and your immediate family through the Wellbeing Gateway platform.

We value diversity and inclusivity at YHA and strive to create a workplace environment that is respectful and supportive of all employees. We welcome applications from Aboriginal and Torres Strait Islander peoples and encourage everyone to apply.

Key Responsibilities:

  • Provide excellent customer service to guests and contribute to the property's friendly atmosphere
  • Assist with front desk duties, including check-ins and outs, and provide local knowledge and recommendations
  • Participate in housekeeping duties, ensuring communal spaces, bathrooms, and accommodation rooms remain clean and well-maintained
  • Support Food & Beverage services by providing assistance as needed and maintaining a positive attitude and excellent customer service skills

Salary: AU$60,000 - AU$70,000 per annum, depending on experience.



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