Payment Solutions Specialist

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $86,000

Job Title: Customer Payments Specialist

Job Description

We are seeking a highly skilled and experienced customer payments specialist to join our team. In this role, you will be responsible for guiding customers through the payment and debt recovery process.

You will work in a fast-paced environment, supporting customers to resolve and negotiate payments, deadlines or payment plans. You will also monitor queues, interpret reports and make data-driven decisions to maintain collection activity and manage daily workload.

In addition, you will proactively manage a high volume of both inbound and outbound collection calls, assessing customer files and administering collection solutions.

Your primary objective will be to ensure that all customer data is up-to-date and industry compliance standards and requirements are met.

Required Skills and Qualifications
  • 1-2 years' experience in a similar collections role
  • 1-2 years' experience in a similar support role managing queues, with inbound and outbound emails and calls
  • Excellent communication and interpersonal skills
  • Strong organisational and time management abilities
  • Demonstrated natural sense of urgency with excellent attention to detail
  • Comfortable working in a fast-paced environment
Benefits

We offer a range of benefits to support your physical, mental, emotional and financial well-being.

  • A hybrid and flexible approach to working
  • Flexible leave options including birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • An inclusive and diverse workplace culture
Why Join Us?

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking.

If you have the skills, dedication and enthusiasm to learn, please get in touch, even if you don't meet every single point on the job description.

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