Sales Consultant

Worldline Payment Solutions ANZ is a joint venture between Worldline and ANZ Banking Group. ANZ Worldline Payment Solutions launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. We have built a modern technology platform to enable an exciting roadmap of products and solutions as payments technology and consumer preferences evolve. We are an equal opportunity employer that values diverse perspectives and the energy of every team member. Find out more about ANZ Worldline Payment Solutions here.

Reporting to: Merchant Sales Manager

Sales Consultant

This is ANZ Worldline Payment Solutions, a joint venture between Worldline and ANZ Banking Group. We focus on delivering payment solutions and supporting our customers and partners with exceptional service.

We are looking for a Sales specialist to engage with customers and partners, provide exceptional service and support, receive orders, explore additional requirements, and help customers with implementing payment solutions. This is a call centre based environment requiring timely and accurate replies to emails, inbound/outbound calls from new and existing customers, cross-selling and up-selling products, and outbound follow-ups to maximize product fit and decisions. You will work closely with all SMB departments while consistently achieving and exceeding monthly personal KPI and sales targets.

• Assist existing and new Worldline customers and partners with sales inquiries via inbound/outbound calls to sell Worldline products and services.
• Convert sales opportunities into profitable new business signings to meet sales and revenue targets.
• Manage the new business sign-up process, tracking merchant applications and ensuring timely, accurate processing.
• Understand merchant business needs by assessing transaction volumes and turnover.
• Recommend appropriate merchant solutions and provide pricing that maximises profitability while remaining competitive.
• Proactively anticipate requirements by understanding merchants' current and future business needs.
• Seek out and take advantage of new business opportunities.
• Deliver high quality customer interactions and demonstrate service standards in all communications.
• Manage time effectively and adhere to rosters; maintain quality service levels.
• Achieve set conversion rate targets and maintain knowledge of products and processes.
• Work collaboratively with colleagues to help the team succeed and share ideas; support and assist other team members as needed.
• Ensure compliance with internal policies and sales processes.

• Target-based sales skills
• Interest in Merchant Acquiring
• Ability to build relationships with customers and stakeholders
• Tracking sales via Salesforce/CRM
• Focus on quality discussions and data input

• Customer Service – provide professional, helpful, high-quality service before, during, and after customer requirements are met
• Target Driven – work to meet and exceed personal and team goals
• Communication – clearly convey information to engage and influence customers
• Organisation – ensure work is completed effectively and efficiently
• Team Focus – actively participate to help the team achieve goals

We offer a flexible environment that supports learning, growth and career acceleration, with a range of benefits including:

• Health and wellbeing discounts for gym, nutrition, and sporting gear providers
• Learning and development opportunities
• Additional leave options to support families, community involvement, or career breaks; loyalty leave for tenure
• Regular team social opportunities
• Volunteering leave for CSR activities
• Other perks and benefits (e.g. novated leasing options)

We provide modern offices and facilities to support our people, including a parent's room, prayer room, end of trip facilities and access to employee assistance services for managers, employees and families.

Shape the evolution – We are on an exciting journey in payments technology, working with colleagues from around the world to support businesses across Australia. Join our global team of 18,000 innovators to shape the payments evolution. Learn more about working at ANZ Worldline Payment Solutions.