
Portfolio Claims Manager
5 days ago
We are seeking a skilled Senior Claims Handler to join our team. As a Senior Claims Handler, you will be responsible for managing and investigating insurance claims from initial notification through to settlement.
- Manage a portfolio of claims, ensuring prompt and efficient resolution.
- Process new claims notifications, assessing the need for preliminary investigations and collaborating with insurers to report and seek authority on claims outside delegated limits.
- Analyze documentation and evidence to establish whether policy conditions are satisfied and investigate potential fraudulent activity.
- Advising clients on the best claims strategy for their desired outcome.
- Ensure all claims data and documents are accurately recorded in our system.
- Proactively manage claims to achieve the best outcome quickly for clients and their customers.
- Instruct external specialists as required and ensure they adhere to service level agreements.
- Prepare initial estimates of costs and ensure accurate reserves are held with updates to the client on material changes.
Required Skills and Qualifications:
- Previous experience in an insurance, claims or legal environment, managing general and/or product liability claims.
- A legal qualification or general insurance experience, particularly knowledge of Lloyds of London key processes, interpretation of policies, clauses and exclusions.
- Enthusiasm and ability to deliver high quality client-centric services.
- Confidence when dealing with people from all walks of life while acting with compassion and delivering the best outcome for clients.
- Good analytical, negotiation and strategic decision-making skills.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- The ability to work as a team and share knowledge with junior colleagues.
- A commercial mindset.
- Good IT literacy and computer skills.
- Excellent written communication skills with experience in internal and external referrals and reporting.
Benefits:
- Paid parental leave policy.
- Flexible working arrangements.
- Dress for your day.
- Mentor and mentee opportunities.
- Access to professional training and development.
- Bonus Scheme.
- Additional day of Birthday leave.
About Us:
We are a global provider of international legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
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