Customer Success Representative

Infoview technologies have an exciting opportunity for an energetic Customer Success Representative to join our Sydney team on a permanent basis.

About you:

We're looking for a go-getter that is great with people as this position will be working on-site with one of our key customers. You will have experience working in a customer facing role (from any industry) and have a desire to achieve results quickly.

This position can be flexible, either working part-time 10am – 2pm Monday through Friday, or full time working 38 hours per week.

About us:

Formed in 2012 after a decade as a business unit within PwC, Infoview Technologies is a leading independent Australian provider of large-scale telecom, data, asset and expense management solutions. For over 25 years, the team at Infoview have helped Enterprise and Government Organisations simplify, control, and save an average of 15% on annual technology expenses.

We are a part of Omergo, a people-first portfolio within Volaris group. We are passionate about supporting our people and providing development opportunities for your long-term growth within our group.

About the role:

Your day-to-day will include:

• Liaising with and maintaining strong relationships with our customers, ensuring all queries are responded to within a timely manner

• Providing Mobile Device Lifecycle management and support services that exceed customer expectations

• Analysing the business environment and identifying client needs

• Generating client and team reports, and interpreting complex data related to technology networks.

• Liaising with and maintaining strong relationships with our customers, ensuring all queries and investigations are responded to within a timely manner, with relevant reporting

• Ensuring policy compliance and quality of service delivery

• Collaborating with technical teams, partners, and modelling experts to develop and deliver business solutions.

Your ideal experience will include:

• A minimum of 2 years' experience in a customer-focused support role

• High level understanding of the telecommunications and IT industry, products and technology (specifically with apple products)

• Ability to engage professionally with clients and vendors at all user and management levels

• High level of business report writing skills to deliver complex findings and recommendations

• Acute attention to detail and ability to think laterally

• Effective time management and problem-solving skills to meet customer expectations

• Effective oral & written communication skills to ensure clear and accurate communication with internal and external stakeholders

• Knowledge of ServiceNow, Jira Service desk and Confluence applications will be highly regarded

• Experience working with relevant telecommunications Service desks is desirable.

Benefits:

• Competitive salary, bonus and benefits package

• Opportunities for professional growth and skill development

• Training budgets to support your continuous learning and development

• Collaborative and ambitious work environment

• 2 recharge days of additional leave per year.

As a part of the Volaris Group, we are committed to providing an exceptional employee experience and are committed to developing our team through continuous professional development. If you thrive on challenges, aspire to achieve extraordinary results, and want to maximise your potential, we want to hear from you. We are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organisation. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational, and geographic backgrounds and can work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package, and the chance to learn from the best in the business.

Your next step: If you're interested in joining the Infoview Technologies team, please submit your resume and a compelling cover letter via the 'Apply Now' button on Seek