Customer Success Representative

1 week ago

Sydney, New South Wales, Australia Westrac Full time

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

**About the role**

Reporting to the Customer Success Supervisor the Customer Success Representative is responsible for ensuring our customers have a seamless and positive experience when purchasing a new/used machine.

This role will be the primary point of contact for our customers from signed order through to delivery responsible for the onboarding of our customers to WesTrac - Caterpillar online portals and conducting machine hand overs both in branch and on site.

As the newest member of the Construction - Retail Sales team you will provide support to the Customer Success Supervisor through the execution of key milestones throughout the sales process ensuring our customers are set up to take full advantage of all that WesTrac has to offer.

This role will liaise with several internal stakeholders to ensure we deliver outcomes that align with customer requirements/expectations and the CAT Marketing and Sales Excellence Program.

**Key Responsibilities**
- Provide administration support
- Support seamless delivery of machines to customers
- Main point of contact for our customers
- Problem solve to overcome any constraints or obstacles with potential to impact an on time delivery.
- Co-ordinate the delivery process
- Customer on-boarding
- Strategic account management

**Skills & Experience**
- Proven experience in scheduling, planning or quoting positions in mining or construction industries (or related)
- Experience with internal and external stakeholder management
- Computer literate with intermediate to advanced skills in Microsoft Office package
- Self-motivated individual who is results driven and motivated by success
- Strong problem solving and negotiation skills
- Current NSW Drivers Licence
- Ability to prioritise workload and time manage

**Benefits**
- Fully Maintained Vehicle
- Fitness Passport for the whole family
- Relocation Assistance Available
- Paid Parental Leave
- Purchase Leave program
- Opportunities for growth and development
- Further education assistance program
- Employee Wellness Program
- Discounted private health insurance
- Discounts with our corporate partners
- Flexible working arrangements

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