Customer Success Representative

Nutanix Sydney, New South Wales, Australia

Join or sign in to find your next job

Join to apply for the Customer Success Representative role at Nutanix

Nutanix Sydney, New South Wales, Australia

Join to apply for the Customer Success Representative role at Nutanix

The Opportunity

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Hungry, Humble, Honest, with Heart.

The Opportunity

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.

We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you'll have developed strong relationships with our customers. You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you'll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.

About The Team

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals .
• Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
• Manage the full renewal opportunity and all related forecasting activities
• Develop strategic long-term plans with customers
• Project and manage adoption and implementation plans
• Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams
• Work with Account teams and internal resources to negotiate and address customer objections as they arise
• Report customer feedback and advocate customer needs in the Nutanix ecosystem
• Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
• Proactively coach team members on best practices to ensure the success of the team and every customer
• Plans executive engagement with theatre leads
  
  

What You Will Bring

• 3 to 5 years of experience in software sales and customer adoption, retention, renewals
• Bachelor's degree or equivalent
• Experience and successful track record with renewal and recurring revenue model
• Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
• Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
• Strong analytical and organizational skills
• Strong customer relationship development skills; passionate about customer success
• Solid sales instinct with excellent presentation and negotiation skills
• Creative problem solving under pressure when working through customer issues.
• Exceptional verbal and written communication, prioritization, and time management skills
• Self-motivated but also a team player
• High energy, drive, and sense of responsibility
• Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
  
  

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesSoftware Development

Referrals increase your chances of interviewing at Nutanix by 2x

Get notified about new Customer Representative jobs in Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia 2 weeks ago

Customer Service Representative @ health tech

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Inner West, New South Wales, Australia 6 days ago

Blacktown, New South Wales, Australia 5 days ago

Customer Experience Representative (NSW)

Sydney, New South Wales, Australia 2 weeks ago

Customer Service Representative (Superannuation)

Sydney, New South Wales, Australia 5 days ago

Customer Service Representative - 12 months contract

Macquarie Park, New South Wales, Australia 2 days ago

Parramatta, New South Wales, Australia A$60,000.00-A$70,000.00 5 days ago

Sydney, New South Wales, Australia 2 weeks ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 4 weeks ago

Customer Service Representative (Superannuation)

Sydney, New South Wales, Australia 5 days ago

North Sydney, New South Wales, Australia 5 days ago

Customer Service Representative (Tech/ SaaS)

Sydney, New South Wales, Australia 13 hours ago

Sydney, New South Wales, Australia 1 month ago

Lidcombe, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 6 months ago

Customer Service Representative, 12-Month Contract

Sydney, New South Wales, Australia 5 days ago

Customer Service Representative (12 months contract)

Macquarie Park, New South Wales, Australia 3 weeks ago

Customer Service Representative (On-Site)

Pymble, New South Wales, Australia 3 weeks ago

Mascot, New South Wales, Australia A$65,000.00-A$70,000.00 6 days ago

Mascot, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 1 month ago

Frenchs Forest, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---