Contact Centre Operations Director

23 hours ago

Melbourne, Victoria, Australia beBeeLeader Full time $120,000 - $140,000

Job Title

A high-performing leader is required to oversee the operations of our contact centre, ensuring seamless customer interactions and team excellence.

  • This role involves leading a team of professionals to deliver operational strategy and drive organisational success.
  • The successful candidate will be responsible for coaching and guiding Operational Managers to achieve strategic objectives.
  • We are seeking an individual with expertise in team leadership, coaching and employee engagement, as well as extensive experience managing multi-site contact centre operations.
About You
  • A minimum of 5-10 years of experience in senior leadership roles within contact centres is essential.
  • Demonstrated ability to comprehend complex systems and workflows, with strong technical acumen.
  • Exceptional analytical and reporting capabilities, with meticulous attention to detail.
  • Proven ability to communicate effectively across all organisational levels.
Benefits
  • We offer comprehensive training programs to enhance your skills and knowledge.
  • Flexible work arrangements to suit your lifestyle needs.
  • Discounts on food products and themed events to foster a positive work environment.
Why Choose Us
  • We prioritise employee engagement and retention, offering a supportive environment for growth and development.
  • Our comprehensive training program ensures you have the skills and confidence to excel in your role.
  • We believe in maintaining high standards of quality, delivery and results, and expect our leaders to embody this ethos.

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