Executive Director Contact Centre Operations

13 hours ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $150,000
Job Overview

The Senior Manager Business Execution for a contact centre will oversee the day-to-day operations of the team, ensuring customer interactions are handled efficiently and effectively.

Key Responsibilities:
  • Lead a team of contact centre agents to achieve excellent customer service and sales results.
  • Develop business strategies to improve customer engagement and loyalty.
  • Monitor key performance indicators (KPIs) to identify areas for improvement.
  • Collaborate with other departments for seamless communication and effective problem-solving.
Requirements:
  • Proven experience in a contact centre leadership role is essential.
  • Strong communication and interpersonal skills are required.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills are necessary.
What We Offer:

This position offers opportunities for career growth and development in a dynamic contact centre environment.

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