Experienced Digital Product Designer Wanted

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceDesigner Full time $143,000 - $173,000
Job Title

Product Designer Service Design Focus

Job Description

As a Product Designer with a service design focus, you will play a pivotal role in shaping end-to-end digital service experiences. You will lead the discovery, orchestration, and delivery of seamless human-centred journeys across digital and non-digital touchpoints.

Institutional Banking and Markets manages the Group's relationships with major corporate and government clients and institutional investors, offering a full suite of capital raising, transactional, and risk management services.

You will join a cross-functional team passionate about delivering exceptional digital-first experiences. Working alongside product managers, engineers, service owners, and operations experts, you will design scalable, secure, and human-centred solutions that elevate customer journeys.

Key Responsibilities
  • Lead service design initiatives to map and improve customer journeys.
  • Facilitate co-design workshops and stakeholder alignment sessions.
  • Conduct user research, journey mapping, and service blueprinting.
  • Translate service insights into actionable digital product designs.
  • Collaborate with teams to deliver integrated service experiences.
  • Champion human-centred design and advocate for design systems and service standards.
Requirements
  • Proven experience in service design and digital product design.
  • Strong capabilities in journey mapping, design thinking, and prototyping.
  • Deep understanding of human-centred design, customer experience management, and systems thinking.
  • Ability to balance customer needs, business goals, and technical constraints.
  • Excellent facilitation, communication, and stakeholder engagement skills.
Why Join Us?

We are committed to creating a workplace where you can thrive. You will be empowered to shape meaningful service experiences, supported by a team that values creativity, collaboration, and integrity.

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