Collections Team Leader

3 weeks ago


Brisbane, Queensland, Australia KBH Solutions Full time

Collections Team Leader

KBH Solutions is seeking a highly motivated and experienced Collections Team Leader to join our team. As a Collections Team Leader, you will be responsible for leading a team of credit and collection agents, managing their performance, and ensuring the effective recovery of debts.

Key Responsibilities:

  • Manage and motivate a team of credit and collection agents
  • Review and improve collection activities
  • Maximise recoveries for the organisation
  • Handle and resolve customer queries
  • Recommend actions for delinquent accounts
  • Provide exceptional customer service
  • Ensure compliance with all relevant legislation and regulations

Requirements:

  • Proven experience in debt recovery, collections, or credit management
  • Leadership and team management experience
  • Strong negotiation, problem-solving, and communication skills
  • Ability to build relationships and provide excellent customer service
  • Strong Excel and reporting skills

About KBH Solutions:

KBH Solutions is a leading provider of debt recovery and collections services. We are committed to delivering exceptional results for our clients and providing a positive work environment for our employees.



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