Collections Team Leader
3 weeks ago
Collections Team Leader
KBH Solutions is seeking a highly motivated and experienced Collections Team Leader to join our team. As a Collections Team Leader, you will be responsible for leading a team of credit and collection agents, managing their performance, and ensuring the effective recovery of debts.
Key Responsibilities:
- Manage and motivate a team of credit and collection agents
- Review and improve collection activities
- Maximise recoveries for the organisation
- Handle and resolve customer queries
- Recommend actions for delinquent accounts
- Provide exceptional customer service
- Ensure compliance with all relevant legislation and regulations
Requirements:
- Proven experience in debt recovery, collections, or credit management
- Leadership and team management experience
- Strong negotiation, problem-solving, and communication skills
- Ability to build relationships and provide excellent customer service
- Strong Excel and reporting skills
About KBH Solutions:
KBH Solutions is a leading provider of debt recovery and collections services. We are committed to delivering exceptional results for our clients and providing a positive work environment for our employees.
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