Senior Collections Manager

3 weeks ago


Brisbane, Queensland, Australia KBH Solutions Full time
Collections Team Leader Opportunity

We are seeking a highly motivated and experienced Collections Team Leader to join our team at KBH Solutions.

The successful candidate will be responsible for leading a team of credit and collection agents, managing performance outcomes, and reviewing collection activities to improve recoveries.

Key responsibilities include:

  • Managing team members and performance outcomes
  • Reviewing collection activities and implementing improvements
  • Maximizing recoveries for the organization
  • Handling and resolving queries
  • Recommending actions for delinquent accounts
  • Providing exceptional customer service through building and maintaining relationships
  • Ensuring compliance with legislation and regulatory requirements
  • Assisting with reporting on debtor activity

To be successful in this role, you will need to demonstrate:

  • Prior debt recovery, collections, or credit experience
  • Prior team leadership experience
  • Experience in credit and/or collection strategies
  • Ability to build relationships and communicate effectively
  • Strong negotiation, problem-solving, and Excel skills
  • Demonstrated ability to manage a team and maintain a large customer ledger


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