Senior Collections Manager
3 weeks ago
We are seeking a highly motivated and experienced Collections Team Leader to join our team at KBH Solutions.
The successful candidate will be responsible for leading a team of credit and collection agents, managing performance outcomes, and reviewing collection activities to improve recoveries.
Key responsibilities include:
- Managing team members and performance outcomes
- Reviewing collection activities and implementing improvements
- Maximizing recoveries for the organization
- Handling and resolving queries
- Recommending actions for delinquent accounts
- Providing exceptional customer service through building and maintaining relationships
- Ensuring compliance with legislation and regulatory requirements
- Assisting with reporting on debtor activity
To be successful in this role, you will need to demonstrate:
- Prior debt recovery, collections, or credit experience
- Prior team leadership experience
- Experience in credit and/or collection strategies
- Ability to build relationships and communicate effectively
- Strong negotiation, problem-solving, and Excel skills
- Demonstrated ability to manage a team and maintain a large customer ledger
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