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Team Leader

2 months ago

Brisbane, Queensland, Australia Pillow Talk Full time

About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.

Key Responsibilities

  • Support the smooth and efficient operation of the store, including handling customer queries and concerns, driving the team to meet budget and KPIs, and maintaining the store's visual appeal.
  • Lead by example and inspire your team to deliver exceptional customer service and sales results.
  • Work closely with the store leadership team to achieve business objectives and drive sales growth.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and report on sales and KPI performance, identifying areas for improvement and implementing corrective actions.

About You

  • Proven experience working in a customer-centric retail environment, preferably in a Team Leader or Supervisor role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Highly organized and detail-oriented, with excellent time management skills.

What We Offer

  • A competitive salary and generous performance incentives.
  • A comprehensive benefits package, including superannuation and paid leave.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a passionate and knowledgeable team.
  • On-trend, high-quality products that make selling a true pleasure.