Delivering Exceptional Customer Service

2 weeks ago

North Sydney Council, Australia beBeeCustomerSupport Full time $60 - $80

Job Title: Customer Support Specialist

Job Summary:

This role provides high-level support to customers, ensuring a positive experience and assisting with issues in a timely manner. The ideal candidate will be responsive to customer inquiries, proactive in resolving issues, and committed to delivering exceptional service.

  • Responding to level 1 and 2 product support issues via support tickets
  • Investigating and replicating support issues that are raised and raising Jira tickets when necessary
  • Testing of the software in preparation for new releases
  • Reviewing and importing data files from csv/Excel into Eftsure's system using our internal support system
  • Manage batch email process using our internal support system
  • Adhere to company values

Requirements:

  • IT degree or similar experience
  • A minimum of 1-2 years of experience in a similar customer-facing Support role
  • Experience working in a dynamic, fast-paced and versatile role

Essential Skills:

  • Understanding of Excel, HTML and CSS
  • General MS Office products
  • Excellent verbal and written communications skills
  • Personable and able to build strong relationships
  • Innovative and creative
  • Excellent attention to detail
  • Confident
  • Adaptable and versatile
  • Resilient
  • Self-motivated with the ability to work autonomously and as part of a team
  • Problem Solving

Benefits:

  • Birthday Leave
  • Floating Cultural Holidays
  • A day off to support a charity of your choice
  • Annual wellness reimbursement
  • Flexible working arrangements to help you maintain work-life balance

Working Conditions:

The successful candidate will be required to work in a fast-paced environment, responding to customer inquiries and resolving issues in a timely manner. They will also be responsible for testing software, reviewing and importing data files, and managing batch email processes.

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