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Claims Examiner

2 months ago


Melbourne, Victoria, Australia Youi Full time

About the Role

Youi is seeking a skilled Claims Examiner to join our dynamic team. As a Vehicle Damage Assessor, you will play a critical role in delivering exceptional motor claims experience with expert execution.

Your Key Responsibilities

  • Conduct thorough vehicle damage assessments to ensure accurate and efficient claims processing.
  • Oversee the quality of the entire claims process, ensuring compliance with legislation and regulatory requirements.
  • Detect and prevent fraudulent activities, maintaining the integrity of our claims process.
  • Achieve fast turnaround times and control costs, driving business efficiency and profitability.
  • Provide outstanding support to customers, building strong relationships and ensuring their needs are met.

About You

To succeed in this role, you will possess:

  • A trade qualification in Panel Beating, Spray Painting, or Light Vehicle Mechanical Technology.
  • A current driver's license, with a strong understanding of vehicle mechanics and damage assessment.
  • Estimating experience, with a proven track record of accuracy and efficiency.
  • Experience in watercraft assessing, with a strong understanding of marine claims.
  • A passion for building strong relationships, with excellent communication and interpersonal skills.
  • High attention to detail, with a strong analytical mindset.
  • The ability to work in a fast-paced environment, adapting to changing business needs and priorities.

What Youi Offers

  • A fully maintained company car, fuel card, and mobile business tools.
  • The option to work a 9-day fortnight, with every second Friday off.
  • A bonus structure in place, payable every 6 months.
  • A culture of high performance and autonomy, with a supportive and fun team environment.
  • Continuous industry-leading training, development, and career progression opportunities.
  • Award-winning health and well-being programs.
  • A hybrid work environment, with team social events.
  • Flexible working arrangements available.
  • 21 days of annual leave, plus an extra day for your birthday.