Strata Claims Specialist

4 weeks ago


Melbourne, Victoria, Australia Crawford & Company Full time
About the Opportunity

The Strata Internal Claims Adjuster role at Crawford & Company involves managing a portfolio of strata claims, requiring strong stakeholder engagement and excellent communication skills. You will be responsible for examining claim forms, policies, and endorsements to determine coverage, investigating claims through office-based analysis, and preparing reports by collecting and summarising information.

Key Responsibilities:
  • Manage a portfolio of strata claims
  • Provide support and advice to policyholders during the claims process
  • Examine claim forms, policies, and endorsements to determine coverage
  • Investigate claims through office-based analysis
  • Prepare reports by collecting and summarising information
  • Settle claims after determining the insurance carrier's liability
About You
  • You are a self-driven, enthusiastic individual with excellent communication skills and a passion for continuous learning and development
  • You will be an excellent problem solver with a thorough, analytical approach and the ability to make rational decisions in a fast-paced environment
  • You will be a people person with a caring, empathetic, and positive outlook, able to demonstrate a growth mindset and encourage collaboration in every interaction
Key Requirements:
  • Exceptional customer service skills
  • High attention to detail, organised, and highly skilled in prioritising
  • Excellent verbal and written communication skills
  • Previous experience in strata claims/general insurance environment (desirable)
  • Thorough knowledge of insurance terminology, practices, and conditions (desirable)


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