Sales and Product Support Specialist

1 week ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $63,000 - $92,000
About the Role

As a Customer Service Officer, you will be working closely with Sales Managers and internal teams to ensure seamless service delivery. Your role will involve managing customer enquiries, processing orders, coordinating logistics, and supporting production to meet lead times and uphold high standards of customer satisfaction.

The ideal candidate will have exceptional communication and interpersonal skills, strong time management abilities, and a knack for problem-solving in high-volume environments.

  • Manage customer enquiries, including orders, service needs, complaints, invoicing and disputes
  • Solve simple customer problems and analyse customer service needs for communication to other departments
  • Liaise with finance, production and logistics staff to provide internal sales support for the sales team
  • Develop and maintain strong and positive relationships with all internal stakeholders & customers

In order to succeed in this role, you will need to have a proactive and detail-oriented mindset with a minimum of 3 years' experience in internal sales administration.

Key Responsibilities

Your key responsibilities as a Customer Service Officer will include:

  1. The first point of contact for all customer enquiries such as orders, service needs, complaints, invoicing and disputes, responding where applicable or referring to the appropriate Sales Manager, or sales/account and technical/service representatives.
  2. Solve simple customer problems and analyse customer service needs for communication to other departments.
  3. Liaise with finance, production and logistics staff to provide internal sales support for the sales team.
  4. Secure and renew orders, determine price within guidelines, arrange delivery dates and other matters to facilitate sales – including ensuring correct pricing, lead times, order quantities, delivery details etc. are correct against customer contracts, terms of sale and any relevant policies.
  5. Ensure customer orders are dealt with promptly, customers are advised of stock shortages where appropriate, invoicing detail and content are accurate
  6. Ensure all necessary documentation is produced and managed according to the procedure, including all invoicing and detailed sales reports.
  7. Assist the facilitation of debt collection by providing supporting documents/evidence and responding to queries from the finance team concerning outstanding customer accounts.
About You

You bring a proactive and detail-oriented mindset with a minimum of 3 years' experience in internal sales administration. The ideal candidate will have exceptional communication and interpersonal skills, strong time management abilities, and a knack for problem-solving in high-volume environments.

Proficiency in Excel is essential, and experience with Microsoft Dynamics 365 Navision, ERP systems, or within the mining/manufacturing industries will be highly regarded. An understanding of supply chain processes is also desirable.

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