Digital Learning Experience Specialist
2 weeks ago
Shangri-La
">We are seeking an exceptional individual to join our dynamic team as a Digital Learning Experience Specialist for the Customer Engagement & Process Transformation Center in Kuala Lumpur.
">About Us:
">Shangri-La's Customer Engagement and Process Transformation Center (CEPT-KL) plays a vital role in supporting the operations of Shangri-La hotels worldwide. Our team is united by a passion to delight, learn, and share knowledge.
">We are constantly on the lookout for highly motivated and talented individuals who can help us grow exponentially. As a leading award-winning center, we strive to deliver exceptional digital learning experiences that meet industry standards and brand guidelines.
">Your Role:
">The successful candidate will be responsible for developing accurate, engaging, and professional-looking digital learning products across various subject areas and regions related to customer service and hotel reservations. You will produce high-quality content that meets industry standards, best practices, and adheres to our Shangri-La brand/style guidelines and specifications.
">You will work in a fast-paced, project-focused environment, collaborating with designers to interpret complex instructional design notes and concepts into effective training products. Mastery in Articulate 360 and Rise 360 Software is mandatory.
">Responsibilities:
">- ">
- Develop and/or curate educational content across various formats, incorporating 2D assets, animation, and infographics.">
- Collaborate with designers to translate design notes and concepts into high-quality digital learning assets.">
- Edit and combine voiceover content and other audio-related tasks.">
- Test solutions in associated platforms, iterating and re-developing to ensure they work as intended.">
- Maintain a highly organized approach to work and workflow, including file management and version control.">
Requirements:
">To be successful in this role, you will need:
">- ">
- Bachelor's degree or relevant experience in a related discipline.">
- At least 2 years of experience working within a digital/media or graphics role.">
- High level of competence with Adobe Illustrator and Photoshop.">
- Technical knowledge of producing e-learning/motion graphics via industry-standard digital learning authoring tools (Rise 360, Articulate 360, etc.).">
- Creative skills with a keen eye for design and ability to work to brand/house styles.">
- Excellent interpersonal skills and a desire to share knowledge with and learn from peers.">
- Ability to receive and apply constructive feedback.">
- Comfortable working on rapidly developing platforms, with the ability to learn new technology and adapt to updates.">
- Good written and oral English with a high level of attention to detail.">
- Understanding of gamification techniques to make learning interactive and enjoyable.">
- Experience in creating innovative and engaging course content that aligns with learning objectives and outcomes.">
- Employment data and analytics to inform and refine learning experiences.">
What We Offer:
">We provide a comprehensive benefits package, including:
">- ">
- A competitive salary: RM12,000 - RM18,000 per month, depending on experience.">
- 5-day workweek.">
- Dental care.">
- Discretionary performance-based bonuses and incentives.">
- Paid Training and career development opportunities.">
- Socso, EPF, EIS, and medical insurance coverage.">
- Annual Preventive Health Screening.">
- Annual Leave.">
- Free stay at any of our Hotels globally.">
- An attractive monthly salary.">
We look forward to receiving your application and welcoming you to our team
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