IT Support Specialist
1 week ago
We are seeking an exceptional IT Support Specialist to join our team at First Focus, a leading Managed Service Provider. As a key member of our Service Desk team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities- Provide remote technical support to clients via phone, email, and ticketing systems.
- Troubleshoot and resolve technical issues with servers, desktops, applications, and network infrastructure.
- Collaborate with our solutions experts to maintain best practice environments and deliver exceptional customer service.
- Work on occasional projects to deploy solutions for clients and contribute to the growth and development of our team.
- Advanced understanding of end-user support and Active Directory.
- Comprehensive knowledge of Windows Server, Azure, and Exchange.
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
- An understanding of ticketing systems and customer service principles.
- Excellent communication skills and a genuine desire to understand clients' needs and provide effective solutions.
- A competitive salary package, including up to $80k, training, and flexible working arrangements.
- Access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
- Hybrid working arrangements to support a healthy work-life balance.
- Opportunities for personal and professional development, including up to 10 paid training days per year and support for certifications and qualifications.
- A dynamic and supportive team culture, with regular social events and a strong focus on equality, charity, and the environment.
We welcome applications from Neurodiverse candidates and offer flexible options to support their needs. We recommend disclosing any Neurodiverse conditions along with your application, so we can provide a copy of our Neurodiversity Statement outlining our support options.
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IT Support Specialist
1 week ago
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Project Support Specialist
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Project Support Specialist
1 week ago
Adelaide, South Australia Zone IT Solutions Full timeWe are seeking a highly skilled and organized Project Support Specialist to join our team at Zone IT Solutions. As a Project Support Specialist, you will play a critical role in assisting our project managers in the planning, coordination, and execution of projects.Key Responsibilities:Provide administrative support to project managers in the planning,...
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Project Support Specialist
3 days ago
Adelaide, South Australia Zone IT Solutions Full timeWe are seeking a highly skilled Project Support Specialist to join our team at Zone IT Solutions. As a Project Support Specialist, you will play a critical role in assisting our project managers in the planning, coordination, and execution of projects.Key Responsibilities:Provide administrative support to project managers in the planning, coordination, and...
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IT Support Specialist
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IT Support Specialist
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