Delivering Exceptional Customer Experiences

2 days ago

Perth, Western Australia beBeeCustomerExperience Full time $55,000 - $75,000
Restaurant Customer Advisor

We are seeking a talented professional to join our hospitality team at Dobbies Garden Centres Ltd. As a key member of the team, you will be responsible for delivering exceptional customer experiences across our restaurants.

Key Responsibilities:
  • Giving great customer service by helping customers with various transactions across the store.
  • Driving sales through customer interactions, whilst promoting the benefits of membership programmes.
  • Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements.

You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.

What We Offer:

  • Generous annual leave entitlement.
  • Treat yourself with generous uncapped discounts across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
  • Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice.

We are passionate about delivering excellent customer service and creating a welcoming environment for all our customers. If you have a passion for delivering a great customer experience and enjoy working within hospitality, we would love to hear from you.

As a Restaurant Customer Advisor, you will be expected to:

  • Provide excellent customer service, ensuring every customer leaves satisfied.
  • Upsell and cross-sell products, driving sales and increasing revenue.
  • Work effectively as part of a team, supporting colleagues to achieve targets.

Our ideal candidate will possess:

  • Excellent communication and interpersonal skills.
  • Able to work under pressure, managing multiple tasks simultaneously.
  • Demonstrable knowledge of food and beverage industry standards.

We offer a range of benefits, including:

  • Competitive salary and bonus scheme.
  • Ongoing training and development opportunities.
  • A fun and supportive working environment.

If you're passionate about delivering exceptional customer service and have a keen interest in the food and beverage industry, we'd love to hear from you

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