Dedicated Customer Experience Specialist

5 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Representative Job

About the Role:

We're seeking a skilled and compassionate Customer Service Representative to join our team. As a key member of our customer-facing department, you'll be responsible for delivering exceptional service and support to our customers.

Your primary goal will be to listen attentively to customer inquiries, resolve issues efficiently, and provide clear and concise information to ensure customer satisfaction.

In this role, you'll have the opportunity to work in a dynamic and supportive environment, collaborating with colleagues to share ideas and best practices.

To succeed in this position, you'll need excellent communication skills, a positive attitude, and a passion for helping others.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Provide product and service information to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet performance targets and standards for customer satisfaction and resolution rates

Requirements:

We're looking for candidates with:

  • Excellent communication and interpersonal skills
  • A positive and empathetic approach to customer service
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Basic computer skills and familiarity with CRM software

What We Offer:

We offer a competitive salary and benefits package, including:

  • Flexible working arrangements
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Opportunities for career growth and advancement

About Us:

We're a forward-thinking organization committed to delivering exceptional customer experiences. We believe in creating a positive and inclusive work environment that supports the well-being and growth of our employees.

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