
Dedicated Customer Service Specialist
5 days ago
Unlock Exceptional Customer Experiences
We're seeking skilled professionals to join our dynamic contact centre in delivering service excellence to customers across various channels.
Our ideal candidate will possess a genuine passion for helping people, effective interpersonal and communication skills, and experience in sales and customer service-related environments.
About the Opportunity
- Taking inbound enquiries over the phone and via online channels, resolving customer requests and complaints effectively
- Identifying and converting new product and service opportunities that meet customer needs
- Enhancing customer relationships through meaningful conversations
- Championing self-service facilities and digital assets
- Working within industry guidelines and regulations
- Collaborating with the team to achieve goals and objectives
About You
- Genuine passion for delivering positive outcomes
- Effective interpersonal and communication skills (verbal and written)
- Experience in sales and customer service-related environments
- Ability to identify customer needs and provide solutions
- Good organisation skills to manage multiple tasks and competing priorities
- Desire to show initiative and take ownership of problems
- Tech savvy with a keen understanding of digital platforms
What We Offer
Flexible working arrangements, including remote work options and a purpose-built state-of-the-art Head Office. As a member-owned bank, we provide simple, competitive, and authentic banking services that benefit our members and communities.
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