Reservations Agent

4 weeks ago

Melbourne, Victoria, Australia Pan Pacific Melbourne Full time

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.

The Role

Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.

The Role

  • Handle all accommodation bookings and inquiries via phone, email, and internal systems
  • Accurately input reservations into the property management system (PMS)
  • Maximise room occupancy and revenue through effective selling techniques
  • Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.
  • Provide guests with accurate information regarding room types, rates, packages, and hotel facilities
  • Maintain a high level of product knowledge to tailor guest experiences
  • Follow up on special requests and ensure seamless communication between departments

Talent Profile

Ideally You Will Have
  • Experience executing the reservations function for 4 or 5 star properties
  • Opera PMS, Opera Reservations, and Siteminder experience (preferred)
  • Strong time management skills
  • Experience managing key customer relationships

What We Can Offer You
  • Attractive pay package
  • Complimentary dry-cleaning for uniforms
  • Hotel discounts through our global alliance program Discovery
  • 50% off food and 50% off beverages at the hotel's restaurants, bars and café
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties
  • Ongoing learning and development through our globally recognised U@PPHG online university accredited program in partnership with eHotelier
  • Complimentary duty meal per shift
  • Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.
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