Airport Travel Experience Manager

2 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $800,000 - $1,000,000
Airport Operations Specialist

At the heart of aviation lies a pivotal role, shaping the future of travel experiences.

Key Responsibilities:
  • Operational Resource Management:
    • Maximize asset utilization and minimize disruptions through effective resource allocation.
    • Adapt operational plans in real-time to mitigate off-schedule aircraft impacts.
    • Document asset performance and incidents for informed decision-making.
    • Align service provider objectives with targeted outcomes for enhanced efficiency.
  • Communications:
    • Provide centralized communication support for stakeholders during normal operations and emergencies.
    • Maintain and operate critical communication systems.
    • Ensure clear and timely passenger information dissemination.
    • Collaborate on complex matters with senior staff and Airport Duty Manager.
  • Customer Experience and Facilitation:
    • Ensure compliance with airport standards by airlines and ground handlers.
    • Primary contact for airline and ground handler escalations, fostering positive relationships through proactive communication.
    • Monitor and maintain high service levels across the passenger journey.
    • Manage service failures, ensuring timely resolution and minimal impact on passengers.
  • Reporting & Situational Awareness:
    • Accurately record operational data and incident details.
    • Compile and distribute daily operational reports.
    • Maintain situational awareness and facilitate outbound messaging on safety and operational matters.
  • Consequence Assessment and Escalation:
    • Act as Deputy Chief Fire Warden, responding to fire alarms and other emergencies.
    • Handle incidents involving medical emergencies, security threats, and other hazards.
    • Escalate significant issues to the Airport Duty Manager and follow the Consequence Assessment Guide.

Requirements:

  • Experience in airport operations or similar environment, typically 5+ years.
  • Relevant qualifications in Aviation, Airport Management, or related field advantageous.
  • Strong communication, coordination, and problem-solving skills.
  • High-level skills in customer/passenger experience.
  • Familiarity with Microsoft suite of programs and airport management systems.
  • Ability to manage high-pressure situations and make quick, effective decisions.
  • Background in supporting continuous improvement and business improvement initiatives.

We welcome applications from candidates who share our values. We provide equal opportunities and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability, or socioeconomic background. We encourage diverse applications and offer a supportive environment for all employees to grow and develop their careers.

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