Strategic Customer Experience Lead

24 hours ago


Docklands, Victoria, Australia MLC Limited Full time

About the Opportunity

We are seeking an experienced Strategic Customer Experience Lead to spearhead our customer engagement and retention initiatives.

As a key member of our team, you will be responsible for designing and executing top-tier customer experiences that guarantee an effortless journey for our customers. You will work closely with our Marketing and Retention teams to develop and validate comprehensive customer experiences.

You will achieve success by ensuring seamless communication and logical explanations of necessary actions to our customers. Your ability to influence and collaborate with stakeholders will be essential in finding solutions that balance customer focus with commercial outcomes.

This is a 12-month fixed-term contract opportunity reporting into the Head of Customer Strategy and Experience as part of an enterprise-wide project (Trustee Replacement Project).

About You

  • An experienced Customer Program Manager or Campaign Manager with 5+ years of experience across customer experience, strategic marketing or retention in the financial services and/or life insurance sector.
  • Strong human-centred design thinking and approach to creating customer journeys.
  • Able to build and maintain strong relationships with diverse stakeholders and drive meaningful decision making.

What We Offer

  • A supportive, inclusive, and flexible team culture.
  • Ongoing growth and development opportunities across our business units and teams.
  • Competitive salary: AU$240,000 per year.
  • A range of benefits, including hybrid working, additional lifestyle leave, and paid volunteer leave.


  • Docklands, Victoria, Australia Medibank Private Limited Full time

    We're seeking a Customer Experience Director to join our Customer Trust Hub team at Medibank Private Limited.About the RoleAs a key member of our team, you will be responsible for leading the strategic design and delivery of initiatives that evolve the way in which Medibank protects our health insurance and health services customers.You will work closely...


  • Docklands, Victoria, Australia Medibank Private Limited Full time

    You're part of a team that's changing lives.At Medibank Private Limited, we know that our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.The RoleWe're looking for a dynamic individual to join our Customer Trust Hub...

  • Strategic Privacy Lead

    23 hours ago


    Docklands, Victoria, Australia Medibank Private Limited Full time

    You're a talented professional looking for a new opportunity. At Medibank, we're creating a better future for our customers and communities. We're driven by a purpose to create the best health and wellbeing for all of Australia.The Head of Legal, Privacy will lead our Privacy Legal Team, delivering dynamic, pragmatic and efficient privacy legal services. We...


  • Docklands, Victoria, Australia MERCER Full time

    Job OverviewMercer, a global leader in risk and strategy, is seeking an experienced Business Continuity Manager to join their team. This role will be based in [location] and involves leading the development, implementation, and ongoing management of Mercer Super's Business Resilience Management capability.About the RoleLead the development and implementation...

  • Experience Director

    2 weeks ago


    Docklands, Victoria, Australia Medibank Private Limited Full time

    Unlock Your PotentialWe're on the lookout for a dynamic individual to drive strategic design and delivery of initiatives that elevate the way Medibank protects our customers and their data. This role offers a unique opportunity to shape the future of customer trust and make a real impact.Your Key ResponsibilitiesAs a key member of the Customer Trust Hub,...

  • Digital Delivery Lead

    2 months ago


    Docklands, Victoria, Australia Australian Pharmaceutical Industries Full time

    About the Role:We are seeking a highly skilled Digital Delivery Lead to join our dynamic Technology team at Australian Pharmaceutical Industries. In this role, you will be accountable for the effective delivery of enhancements and defect resolution for the Priceline eCommerce website.Key Responsibilities:Product Delivery and Continuous Improvement: Lead...


  • Docklands, Victoria, Australia Medibank Full time

    Experience Design and Strategy Lead RoleWe're seeking a dynamic individual to join our Customer Trust Hub as an Experience Design and Strategy Lead. In this role, you'll lead the strategic design and delivery of initiatives that evolve the way Medibank protects our health insurance and health services customers.Key ResponsibilitiesLead the strategic design...


  • Docklands, Victoria, Australia Medibank Private Limited Full time

    Strategic OpportunityWe are seeking a seasoned executive to lead the strategic design and delivery of initiatives that evolve the way Medibank protects our health insurance and health services customers.Key ResponsibilitiesLead strategic design and delivery of initiatives to protect customer dataCollaborate with the CX team to deliver effective design...


  • Docklands, Victoria, Australia JB Hi-Fi Full time

    About UsJB Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. Our Purpose is to help people with better ways to live, learn, work, and play.About the RoleAs a Counter Specialist, you will contribute to the continued sales growth of the...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleThe Digital Experience Lead is responsible for evolving the Group digital proposition by supporting strategic concept/feature development, from idea through to concept/business case and implementation/benefits realisation as required.This role may pivot to act as Product Owner for new feature/product builds as required.Success in this role will...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleThe Digital Experience Lead is responsible for driving the evolution of the Group digital proposition by supporting strategic concept/feature development, from idea through to concept/business case and implementation/benefits realisation as required.This role may pivot to act as Product Owner for new feature/product builds as required.Success...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleThe Digital Experience Lead will play a pivotal role in evolving the Group digital proposition by supporting strategic concept/feature development, from idea through to concept/business case and implementation/benefits realisation as required.This role may pivot to act as Product Owner for new feature/product builds as required.Success in this...


  • Docklands, Victoria, Australia Wesfarmers Health Full time

    About Wesfarmers HealthWe are a leading health, beauty, and wellness company in Australia, operating over 460 stores and clinics nationwide.Our vision is to deliver exceptional customer experiences across our retail brands, including Priceline and Clear Skincare Clinics.This Role:We are seeking an experienced Customer Experience Leader to join our team. In...


  • Docklands, Victoria, Australia MLC Limited Full time

    At MLC Limited, we're seeking a highly skilled Head of Customer Strategy and Experience to shape and lead our Customer Strategy and Customer Experience function.This senior leadership position will play a pivotal role in uplifting experience and engagement, ensuring customer-centric thinking is embedded in every area of the organisation, supporting our...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a Digital Experience Lead to join our team at MLC Limited.The successful candidate will be responsible for evolving the Group digital proposition by supporting strategic concept/feature development, from idea through to concept/business case and implementation/benefits realization as required.This role requires a demonstrated...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleThe Head of Customer Strategy and Experience is a senior leadership position responsible for shaping and leading MLC Limited's Customer Strategy and Customer Experience function.This role will play a pivotal part in uplifting experience and engagement, ensuring customer-centric thinking is embedded in every area of the organisation, supporting...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleThe Head of Customer Strategy and Experience is a senior leadership position responsible for shaping and leading MLC Limited's Customer Strategy and Customer Experience function.This role will play a pivotal part in uplifting experience and engagement, ensuring customer-centric thinking is embedded in every area of the organisation, supporting...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleThis is an exciting opportunity for a Digital Experience Lead to join MLC Limited and be part of a dynamic team driving the evolution of the Group digital proposition.Key Responsibilities:Evolving the Group digital proposition by supporting strategic concept/feature development, from idea through to concept/business case and...


  • Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a highly skilled Member Experience and Engagement Manager to join our Digital & CX team at MLC Limited.This is a key role in the design and development of intuitive and seamless products and digital experiences that delight members, partners, and drive business growth.Key ResponsibilitiesLead the design and development of digital...


  • Docklands, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're dedicated to helping small business owners succeed by providing a comprehensive range of products and services.Our customer-focused approach has generated significant growth, and we're now seeking a talented individual to join our team as a Care for Customer Specialist.About the RoleAs a key member of our team, you will be responsible...