Digital Experience Strategist
1 week ago
The Digital Experience Lead is responsible for driving the evolution of the Group digital proposition by supporting strategic concept/feature development, from idea through to concept/business case and implementation/benefits realisation as required.
This role may pivot to act as Product Owner for new feature/product builds as required.
Success in this role will be evidenced by the development of business case definitions (using a Lean Canvas approach) that lead to successful prioritisation of strategic initiatives.
The role will enable the translation of the Group Digital and Cx strategy into market leading member experiences through proposition development, digital experience mapping and working closely with UX and Cx designers to bring the experience to life.
The incumbent will lead by example for all MLC Life Insurance employees by demonstrating commitment to and role modelling the MLC Life Insurance Values.
In conjunction with the Digital and Cx Leadership Team, the role will lead the protection and promotion of MLC Life Insurance reputation with key stakeholders including employees, customers, shareholders, the industry, government, regulators and media.
About You- You will have a demonstrated ability to write and influence the acceptance of strategic product backlogs, roadmaps & business cases.
- You will have experience in running conceptual (pre delivery) work items/streams that include human centred design/product design/feature design – ensuring the technology design (completed by architecture) meets the product/feature/customer need.
- You will have experience in strategy, digital, finance, and technology or business development within a corporate environment (5 years+).
- You will have demonstrated experience in managing complex stakeholder relationships internally and externally.
- You will have a tertiary qualification in a marketing, design, finance, business-related or technology discipline.
- You will have exposure to Agile and Human Centred Design.
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
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