Superannuation Service Specialist

1 month ago


Parramatta Park, Queensland, Australia Link Group Full time
Job Description

We are seeking a highly skilled Superannuation Service Specialist to join our team at Link Group. As a key member of our customer service team, you will be the first point of contact for members, employers, and financial planners via phone, click-to-chat, and email.

The successful candidate will have a strong ability to interpret complex subject matter and translate information to the end user. They will also possess excellent written and verbal communication skills, with a pleasant phone manner.

Key Responsibilities
  • Deliver an outstanding member experience through excellent customer service on inbound and outbound calls
  • Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
  • Investigate and own complex member queries
  • Demonstrate subject matter expertise on funds and processes
  • Achieve all Key Performance Indicators (KPIs)
Requirements
  • Strong customer service skills with a member experience focus
  • Excellent written and verbal communication skills
  • Ability to interpret complex subject matter
  • Established history of delivering results and achieving set targets
  • Proven track record of reliability and punctuality in a structured environment

Salary: AU$55,000 - AU$65,000 per annum, dependent on experience and qualifications



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