Customer Service Support Specialist for Parramatta City Council

2 days ago


Parramatta Park, Queensland, Australia Parramatta City Council Full time
About the Position

We are seeking an experienced Customer Service Support Specialist to join our team at Parramatta City Council. This is a great opportunity to work in a dynamic and customer-focused environment, delivering exceptional service to our community.

Key Responsibilities
  • To provide high-quality customer service to internal stakeholders, responding to queries and resolving issues promptly and professionally.
  • To troubleshoot and resolve technical issues with hardware, software, and network systems, ensuring minimal disruption to business operations.
  • To maintain accurate records of incidents, requests, and resolutions, providing valuable insights for process improvements.
Requirements

The successful candidate will possess:

  • A strong background in customer service support, with experience in troubleshooting and resolving technical issues.
  • Demonstrated knowledge of ITIL v3/4 principles and industry-standard tools and technologies.
  • Familiarity with Azure Active Directory, Microsoft Exchange, SCCM, and M365, including Intune.
  • Tertiary qualifications in computing or ICT, or relevant industry experience.
  • Excellent communication and analytical skills, with the ability to interpret data and communicate insights effectively.
  • A proven track record of achieving objectives and delivering results in a fast-paced environment.
What's On Offer

We offer a competitive total remuneration package from $85,293 to $93,952 per annum, plus 11.5% superannuation. Additionally, you'll enjoy flexible work arrangements, access to learning and development opportunities, and a comprehensive employee benefits program.



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