Customer Service Support Specialist for Parramatta City Council
2 days ago
We are seeking an experienced Customer Service Support Specialist to join our team at Parramatta City Council. This is a great opportunity to work in a dynamic and customer-focused environment, delivering exceptional service to our community.
Key Responsibilities- To provide high-quality customer service to internal stakeholders, responding to queries and resolving issues promptly and professionally.
- To troubleshoot and resolve technical issues with hardware, software, and network systems, ensuring minimal disruption to business operations.
- To maintain accurate records of incidents, requests, and resolutions, providing valuable insights for process improvements.
The successful candidate will possess:
- A strong background in customer service support, with experience in troubleshooting and resolving technical issues.
- Demonstrated knowledge of ITIL v3/4 principles and industry-standard tools and technologies.
- Familiarity with Azure Active Directory, Microsoft Exchange, SCCM, and M365, including Intune.
- Tertiary qualifications in computing or ICT, or relevant industry experience.
- Excellent communication and analytical skills, with the ability to interpret data and communicate insights effectively.
- A proven track record of achieving objectives and delivering results in a fast-paced environment.
We offer a competitive total remuneration package from $85,293 to $93,952 per annum, plus 11.5% superannuation. Additionally, you'll enjoy flexible work arrangements, access to learning and development opportunities, and a comprehensive employee benefits program.
-
Global City Sustainability Specialist
2 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the OpportunityPursue a career with Parramatta City Council, a forward-thinking organization driving growth and transformation in the region.We are seeking a highly skilled Global City Sustainability Specialist to join our City Strategy team. As a key member of this unit, you will play a vital role in shaping the development and implementation of...
-
Dynamic Customer Service Representative
2 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full time**Company Overview**Parramatta City Council is a leading local government organization committed to delivering exceptional customer service and creating a vibrant community. As a Casual Facility Support Officer, you will play a key role in providing a positive experience for our customers.
-
Strategic Marketing Communications Specialist
2 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timePursue a challenging role with the Parramatta City Council, offering an attractive remuneration of $125,996 plus 11.5% superannuation.The City of Parramatta is undergoing rapid growth and transformation, creating a once-in-a-generation opportunity to shape its future and ensure sustainability.This position requires a skilled marketing and communications...
-
Customer Service Support Specialist
5 days ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the RoleWe are seeking a highly skilled Customer Service Support Specialist to join our team at the City of Parramatta.Job SummaryThis is an exciting opportunity to provide exceptional customer service and support to our business units, ensuring seamless daily operations.As a key member of our ICT team, you will be responsible for delivering...
-
Technical Support Specialist
4 days ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout UsThe City of Parramatta is undergoing significant transformation, becoming Sydney's Global City. This growth and investment provide a unique opportunity to shape the city's future, ensuring it remains culturally, socially, environmentally, and economically sustainable.Job SummaryThis technical support specialist role is responsible for delivering...
-
Customer Service Representative
2 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeJob SummaryParramatta City Council is seeking a Customer Service Representative to join our team at Riverside Theatres.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to our patrons, ensuring a positive experience at Riverside Theatres.Key Responsibilities:Provide high-level customer...
-
Senior Technician – PHIVE/Parramatta Town Hall
4 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the Role:We are seeking a highly skilled and experienced Technical Specialist to join our team as a Senior Technician – PHIVE/Parramatta Town Hall. As part of our Audio Visual Services team, you will be responsible for delivering successful live events, ensuring the effective operation of lighting, sound, audio-visual and staging equipment.Key...
-
Facilities Support Associate
1 week ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the City of ParramattaWe are a dynamic and forward-thinking local government, committed to delivering exceptional customer service and creating a vibrant community.
-
Executive Governance Specialist
1 week ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeJob OverviewParramatta City Council is undergoing a transformative period of growth and development, offering an exceptional opportunity for the successful candidate to shape the city's future.
-
Senior Marketing Communications Specialist
2 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the OpportunityWe are seeking a highly skilled and experienced Senior Marketing Communications Specialist to join our Marketing and Brand team at Parramatta City Council.Job DescriptionThis exciting opportunity is for an expert in developing tactical marketing, promotion, and communication programs to engage and capitalise on target market segments....
-
IT Support Professional
2 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the RoleWe are seeking an IT Support Professional to join our team at Parramatta City Council.Key ResponsibilitiesProvide technical support and troubleshooting for technology systems, including AV, IT, and library equipment.Deliver training and capacity building programs for staff and customers on digital tools and IT systems.Monitor and maintain...
-
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the City of ParramattaThe City of Parramatta is undergoing a transformative period, driven by unprecedented growth and investment. This presents a unique opportunity for Council, its partners, and community to shape the city's future, ensuring it remains culturally, socially, environmentally, and economically sustainable.
-
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the RoleThe City of Parramatta is embarking on a transformative journey, shaping its future as a Global City. This opportunity arises from unprecedented growth and investment, allowing Council, partners, and community to collaborate in creating a sustainable city.We are seeking an experienced Senior Project Officer to support the delivery of the...
-
Facility Operations Specialist
2 weeks ago
Parramatta Park, Queensland, Australia City of Parramatta Full timeCompany OverviewThe City of Parramatta is committed to delivering exceptional customer service and creating a safe and inclusive environment for children and young people.We are seeking a skilled Facility Operations Specialist to join our team and contribute to the achievement of Council's strategic objectives.Salary$32.22 per hour plus 25% casual loading,...
-
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the OpportunityPursue a challenging career opportunity with Parramatta City Council as a Senior Project Officer, focusing on environmental sustainability. You will play a pivotal role in shaping the development and monitoring of key strategies, plans, and policies within the City Strategy team.This permanent full-time position offers an attractive...
-
Environmental Sustainability Manager
2 weeks ago
Parramatta Park, Queensland, Australia Parramatta City Council Full timeUnlock a Sustainable Future in ParramattaPursue an exciting opportunity to shape the development and monitoring of key environmental strategies and projects as part of the City Strategy team at Parramatta City Council.About the RoleWe seek a Senior Project Officer who will support the delivery of the Environmental Sustainability Strategy and associated...
-
Global City Marketing Strategist
3 weeks ago
Parramatta Park, Queensland, Australia City of Parramatta Full timeThe City of Parramatta is undergoing rapid transformation, creating a unique opportunity to shape its future and ensure sustainability across cultural, social, environmental, and economic dimensions.About the RoleA skilled marketing professional is sought to join the City of Parramatta's Marketing and Brand team as a Marketing and Communications Advisor. As...
-
Parramatta Park, Queensland, Australia Parramatta City Council Full timeAbout the RoleThe City of Parramatta is embarking on a transformative journey, shaping its future as a global city. As we navigate unprecedented growth and investment, our team has a unique opportunity to drive sustainability and ensure our city's long-term success.We are seeking an experienced Strategic Environmental Sustainability Professional to join our...
-
Governance and Risk Expert for Global City
2 weeks ago
Parramatta Park, Queensland, Australia City of Parramatta Full timeAbout UsThe City of Parramatta is undergoing a transformative journey, driven by unprecedented growth and investment. This presents an extraordinary opportunity to shape the city's future, ensuring its sustainability in cultural, social, environmental, and economic aspects.Job SummaryWe are seeking an experienced Governance and Risk Officer to provide...
-
Parramatta Park, Queensland, Australia City of Parramatta Full timeThe City of Parramatta is driving transformation as Sydney's Global City, creating a unique opportunity to shape its future. This position supports the business by delivering exceptional customer service and resolving ICT-related incidents.Job SummaryThis role is responsible for providing timely support to the business for all initial technology-related...