Senior Systems Administrator

4 weeks ago

Brisbane, Queensland, Australia Ignite Recruitment Full time

About the Role:

We are seeking a highly skilled Senior Systems Administrator to join our team at Ignite Recruitment. As a Senior Systems Administrator, you will play a critical role in supporting the Recording and Transcription platform, ensuring accurate recording, secure storage, and appropriate accessibility of Court recordings.

Key Responsibilities:

  • Provide support, maintenance, and incident response for the Recording and Transcription Platform.
  • Proactively manage and support recording servers, portable recording kits, and other court recording hardware.
  • Investigate and diagnose incidents, undertaking remedial action within agreed service level targets.
  • Provide timely feedback to clients and management regarding the status of problems and service requests.
  • Configure, install, monitor, support, and manage the recording and transcription ICT environments.
  • Assist in the delivery of operational project work packages or managed activities as directed by your team leader or management team.
  • Develop and refine routine system checks and maintenance activities on business-critical systems.
  • Deploy and update recording software, Microsoft operating system, and other applications to client endpoints.
  • Research and resolve issues to ensure reliability and availability of services.
  • Advise, recommend, and plan maintenance upgrades or enhancements to Recording and Transcription Platform infrastructure.
  • Liaise with internal and external stakeholders on troubleshooting and upgrade information.
  • Develop and maintain procedures and guidelines to ensure continuous improvement of recording and transcription technology operations.

Requirements:

  • Highly developed Microsoft platform administration and support practices for Azure and on-premise infrastructure.
  • Extensive knowledge and experience working in an IT application support environment with demanding service level targets.
  • Sound understanding of ITIL processes, including incident and request management, and continuous improvement principles.
  • Microsoft Windows Server 2022.
  • Server hardware monitoring and support.
  • Azure IaaS (VMs and Storage).
  • Azure backup, replication, and recovery technologies.
  • Azure Windows Virtual Desktop.
  • Azure WAN and other networking technologies.
  • Resource and capacity planning.
  • Operating system deployment.
  • Software configuration and updates.
  • Patch management Active Directory Domain Services and Azure AD.
  • Support of other network devices, such as IP cameras.
  • ServiceNow.
  • ITIL V3 or V4 Foundation in IT Service Management certification.

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