Customer Service Team Lead Opportunity

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $140,000
Job Description

This leadership position presents a unique chance to oversee the performance of a group of customer service professionals, contributing significantly to the success of our key client.

Main Responsibilities:
  • Direct and develop a team of skilled customer service specialists.
  • Ensure the team meets its objectives and targets.
  • Act as the primary point of contact for addressing customer escalations.
  • Achieve individual KPIs that align with broader organisational deliverables.
Key Qualifications and Skills:
  • Excellent communication and organisational abilities.
  • Prior experience in leading teams within a large enterprise environment, preferably in customer-facing roles.
  • Minimum 3 years of experience in managing teams within an inbound call centre or customer service setting.
  • Strong prioritisation, decision-making, and negotiation skills.
  • Previous experience in technical, IT, and/or telecommunications sectors is highly valued.
Benefits and Expectations:

This role offers an exciting opportunity for professional growth and development. If you are a motivated and experienced leader looking to make a meaningful contribution to a dynamic organisation, we encourage you to apply.

Our Ideal Candidate:

We are seeking a dedicated and results-driven professional who possesses excellent leadership and communication skills. If you have a proven track record of delivering results in a fast-paced customer service environment and are passionate about developing your career in a dynamic and supportive organisation, please submit your application.

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