Customer Service Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeOpportunity Full time $70,000 - $95,000

We are seeking an exceptional customer service professional to join our dynamic team as a Customer Service Team Lead. This is a fantastic opportunity for a motivated and experienced individual who is passionate about delivering outstanding customer experiences.

As a Customer Service Team Lead, you will be responsible for overseeing the daily operations of the customer service team, providing guidance and support to your colleagues, and ensuring that all customers receive exceptional service. You will also be responsible for identifying areas for improvement and implementing changes to enhance the team's performance.

Key Responsibilities:
  • Maintain and service a portfolio of high-value accounts
  • Lead and mentor a team of customer service representatives
  • Provide daily status reports and troubleshoot potential issues
  • Identify opportunities to grow the business and develop strategic plans to achieve them

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