Library Customer Service Ambassador

5 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $83,000 - $112,000

About the Role

We are seeking an exceptional customer service professional to join our team as a Library Customer Service Officer. This role is perfect for someone who is passionate about delivering outstanding customer experiences and is looking to make a real difference in their community.

Key Responsibilities:

  • To provide exceptional customer service to library patrons, responding to their queries and concerns in a timely and effective manner
  • To be proactive in promoting library services and programs to patrons, encouraging them to take advantage of what we have to offer
  • To work collaboratively with colleagues to achieve team goals and objectives
  • To maintain accurate records and reports, ensuring that all information is up-to-date and accessible

Required Skills and Qualifications:

To be successful in this role, you will need to have:

  • A high level of communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike
  • A demonstrated understanding of the importance of customer service and how it can impact on business outcomes
  • The ability to work independently and as part of a team, with minimal supervision
  • A flexible approach to work, with the ability to adapt to changing priorities and deadlines

Benefits:

We offer a range of benefits to our employees, including:

  • A competitive salary package, including superannuation
  • A comprehensive training program, designed to help you develop your skills and knowledge
  • A supportive and inclusive work environment, with opportunities for professional development and career advancement

Why Join Us?

We are a dynamic and forward-thinking organization, committed to making a positive impact on our community. If you are passionate about delivering exceptional customer service and are looking for a new challenge, we would love to hear from you.

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