Library Customer Service Officer

3 x Part Time Permanent Positions
Position 1: 21 hrs per week - Monday, Tuesday & Friday (includes 1 evening and 1 Saturday per month)
Position 2: 24.5 hrs per week - Monday to Thursday (includes 1 evening and 1 Saturday per month)
Position 3: 20.66 hrs per week - Tuesday, Thursday, Friday, & Sunday (includes 1 evening and 1 Saturday per month and every Sunday)
Band 3 - Salary Range $69,868.53 to $73,701.99 per annum Pro Rata + 12% Super
Salary offered will depend on level of skills and experience.
Why join Melton City Council?
Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.
As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.
Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:
Professional and personal development opportunities
Generous leave entitlements and flexible work arrangements
A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities
Join us and help build a city that thrives—where your work makes a real difference every day.
The Opportunity
As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position reports to Team Leader Library Customer Experience. This position services both internal and external stakeholders, including library members, library staff, and the general public.
In this role you will:
Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.
Key Responsibilities
Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.
Under the direction of the shift supervisor, undertake routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information and directional enquiries.
Assist with the maintenance of the library collection through efficient shelving of resources, shelf tidying, updating displays and processing of item lists.
Deliver the day-to-day bookings, hire and operation of meeting rooms and tenant space across Council's Library and Learning Hub facilities.
Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.
To view the Position Description, click here.
About you
To be successful in this role you will have the following:
Completion of at least 4 years secondary education plus a short industry-based training course or some on-the-job training.
Demonstrated customer service skills with the ability to relate well to a diverse range of people.
Some experience working in public libraries or a community focused organisation.
Current valid Victorian Driver's Licence.
Must hold or be able to obtain an Employee Working with Children Check.
Culture and Values
Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
Motivate
Empower
Lead
Trust
Open
Nurture
Benefits
There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
13 ADO's (Accrued Day Off) per year*
5 weeks annual leave*
Extensive Career Development & Leadership Programs
16 weeks Paid Parental Leave (Super is paid during parental leave)*
3 weeks Paid Secondary Carer Leave*
Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
Wellbeing initiatives
Subsidised Uniforms
*Eligible for Full Time positions or Part Time positions Pro Rata and Fixed term positions eligible after 12 months of employment.
How To Apply
If you require further information about the position, please contact Nick Tomé, Team Leader Library Customer Experience on .
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.
We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.
Applications close 11:59pm Thursday 28 August 2025