Customer Service Library Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,018 - $74,833

We are seeking a Customer Service Library Support Specialist to join our team.

About the Role

This part-time permanent position involves working approximately 7.67 hours per week, primarily on Saturdays and Sundays, to provide exceptional customer service across our library services.

Key Responsibilities
  • Deliver high-quality customer service to ensure customers have a positive experience.
  • Engage with customers to maximise their use of resources, equipment, technology, and online platforms.
  • Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information, and directional enquiries.
  • Contribute to maintenance and development of the library collection.
  • Support the delivery of learning, literacy, and outreach programs by facilitating and delivering programs as required.
Requirements
  • A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together with experience, or lesser qualification together with relevant public library experience.
  • Experience working in public libraries or a customer-focussed organisation.
  • A current valid Victorian Driver's Licence.
  • Must hold or be able to obtain an Employee Working with Children Check.
Culture and Values

We strive to create a workplace that is inclusive, diverse, and provides opportunities for growth and development.

What We Offer

We invest in professional development and offer generous leave and flexibility to staff, while fostering a collaborative and inclusive culture.

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