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Client Service Officer

2 months ago

central coast, Australia NSW Department of Communities and Justice Full time
About the Role

We are seeking a skilled Client Service Officer to join our Estate Management team at the NSW Department of Communities and Justice. As a Client Service Officer, you will be responsible for providing exceptional customer service and support to our clients, who are individuals with complex needs and vulnerabilities.

Key Responsibilities
  • Develop and implement strategies to support clients with complex needs, including those with disability, vulnerable or older people.
  • Build and maintain effective relationships with clients, their families, and support networks.
  • Provide financial management and support services to clients, including budgeting, financial planning, and decision-making.
  • Work collaboratively with other teams and stakeholders to achieve quality outcomes for clients.
  • Participate in ongoing professional development and training to enhance skills and knowledge.
Requirements
  • Relevant tertiary qualifications and/or demonstrated equivalent industry or professional experience.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients, families, and support networks.
  • Ability to work collaboratively as part of a team and contribute to a positive and inclusive work environment.
  • Flexibility and adaptability, with a willingness to rotate across different teams and roles as needed.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including flexible work arrangements and access to training and development opportunities.
  • The opportunity to make a real difference in the lives of our clients and contribute to the delivery of high-quality services.