Assistant Manager

1 month ago


Canberra, ACT, Australia Grupo Mantra Full time

At Mantra 2 Bond Street, we're seeking a motivated professional to join our dedicated Front Office Team as an Assistant Manager.

Key Responsibilities:

  • Oversee the daily Front Office operations of the property
  • Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
  • Supervise and monitor Team Members with true leadership ability that motivates the entire team
  • Provide a high level of customer service and a genuine personable service style that blows our guests away
  • Assist in the preparation of rosters and use Excel on a daily basis

Requirements:

  • A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
  • The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
  • The flexibility to work shifts including early mornings, evenings and weekends
  • A person with proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS (advantageous)
  • Someone with previous experience in a Front Office leadership hospitality role

Why work for Mantra 2 Bond Street and Accor?

  • Located in the heart of the Sydney CBD close to public transport
  • Awarded Employer of choice at the Australian 2022 HR awards
  • Personal and professional development opportunities via Typsy and Accor Academy
  • Take advantage of Accor global staff, family & friends discounts from day one
  • Build your professional network, with over 230,000 Accor hospitality professionals worldwide the connections are limitless
  • With over 400 hotels in Australia and New Zealand, and over 5000 across 110 countries, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.

Everyone has a story and we want to learn yours.


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