
Workers Compensation Claims Specialist
2 days ago
We are seeking an accomplished Workers Compensation Claims Professional to join our team in Queensland. As part of Coles Group Insurance, you will play a vital role in protecting our customers and business.
**About the Role**:
As a Workers Compensation Claims Professional, you will be responsible for proactively managing a portfolio of workers compensation claims in accordance with QLD state laws and policies. Your primary objective will be to reduce the impact of workplace injury while ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
**Key Responsibilities**:
- Pro-actively manage a portfolio of workers compensation claims to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
- Facilitate resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration, and continuous improvement in claims management.
- Co-ordinate and manage external service and health providers and gather information from stakeholders to effectively manage the claim and facilitate recovery.
**Requirements**:
- Strong understanding of customer service with experience engaging and supporting customers in difficult situations.
- 2 years+ claims management experience in workers compensation in QLD.
- Qualification or certification in health or business-related field.
**Additional Requirements**:
- Excellent written and verbal communication skills.
- Experience and skill with Microsoft Office suite of products.
- Claims or Electronic Information Management systems experience.
**What We Offer**:
- Flexible working options.
- Office perks, including gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub.
- Discounts on supermarket and liquor online and in-store purchases.
- Reward through recognition via digital platform 'mythanks'.
- Opportunities for learning and development.
- Paid parental leave.
- Investment in your future via annual team member share plan offer.
**Our Benefits**:
- Flexible Working Options
- Gym Facility, Fitness Classes, Free Parking
- Mini-Supermarket and Fooderie Hub
- Discounts on Supermarket and Liquor Purchases
- Reward through Recognition
- Opportunities for Learning and Development
- Paid Parental Leave
- Investment in Your Future
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