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Tech Support Specialist
2 months ago
{"h1": "Tech Retail Assistant Role at Scorptec", "p": "At Scorptec, we are seeking a skilled Tech Retail Assistant to join our team. As a Tech Retail Assistant, you will play a vital role in assisting our customers and sales team on a daily basis by performing technical duties, inspecting faulty items, and processing sales and warranty orders.", "ul": [{"li": "Ability to perform technical duties and routine diagnostic procedures and processes"}, {"li": "Ability to inspect faulty item, duplicate fault and work on a remedy solution"}, {"li": "Processing sales and warranty orders"}, {"li": "Perform quality computer builds and testing processes"}, {"li": "Understand and apply quality control testing"}, {"li": "Provide excellent customer service and ascertain customer needs and requirements"}, {"li": "Manage point of sales processes"}, {"li": "Pick and pack customer orders"}, {"li": "Achieving sales targets"}], "p": "You will also occasionally attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills, and be required to work and travel between any of our store locations. To be successful in this role, you will need a minimum of 2 years' experience as a Hardware Technical Support within the IT industry, experience with hardware and software issues and how to build systems to specification, strong product knowledge on PC builds and product functionality, strong Customer Service skills, good Communication skills, Time Management Skills, Integrity, honesty, flexibility, good energy levels and ability to deal with stress, and a willingness to work in a team environment.", "h2": "Requirements", "ul": [{"li": "Minimum of 2 years' experience as a Hardware Technical Support within the IT industry"}, {"li": "Experience with hardware and software issues and how to build systems to specification"}, {"li": "Strong product knowledge on PC builds and product functionality"}, {"li": "Strong Customer Service skills"}, {"li": "Good Communication skills"}, {"li": "Time Management Skills"}, {"li": "Integrity, honesty, flexibility, good energy levels and ability to deal with stress"}, {"li": "Willingness to work in a team environment"}], "p": "If you are a motivated and skilled individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.", "h3": "About Scorptec", "p": "Scorptec is a leading provider of technology solutions and services. We are committed to delivering exceptional customer service and providing our customers with the best possible solutions to meet their needs.", "p": "We are a dynamic and growing company that offers a range of career opportunities for motivated and skilled individuals.", "p": "If you are interested in joining our team, please submit your application today.", "p": "We look forward to hearing from you.", "p": "Best regards, Scorptec Team"}
