Tech Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Scorptec Full time

At Scorptec, we're seeking a skilled Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for assisting our customers and sales team on a daily basis by:

Key Responsibilities:

  • Performing technical duties and routine diagnostic procedures and processes
  • Inspecting faulty items, duplicating faults, and working on remedy solutions
  • Processing sales and warranty orders
  • Performing quality computer builds and testing processes
  • Understanding and applying quality control testing
  • Providing excellent customer service and ascertaining customer needs and requirements
  • Managing point of sales processes
  • Picking and packing customer orders
  • Achieving sales targets

Requirements:

  • A minimum of 2 years' experience as a Hardware Technical Support within the IT industry
  • Experience with hardware and software issues and how to build systems to specification
  • Strong product knowledge on PC builds and product functionality
  • Strong Customer Service skills - ability to build rapport and relationship with customers
  • Good Communication skills – written and verbal
  • Time Management Skills
  • Integrity, honesty, flexibility, good energy levels, and ability to deal with stress
  • Willing to work in a team environment

What We Offer:

Opportunities to develop and maintain relevant technical knowledge and skills through internal or external training and seminars

Flexible work arrangements, including working and traveling between store locations

A dynamic and supportive team environment



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