Tech Support Specialist
3 weeks ago
At Scorptec, we're seeking a skilled Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for assisting our customers and sales team on a daily basis by:
Key Responsibilities:
- Performing technical duties and routine diagnostic procedures and processes
- Inspecting faulty items, duplicating faults, and working on remedy solutions
- Processing sales and warranty orders
- Performing quality computer builds and testing processes
- Understanding and applying quality control testing
- Providing excellent customer service and ascertaining customer needs and requirements
- Managing point of sales processes
- Picking and packing customer orders
- Achieving sales targets
Requirements:
- A minimum of 2 years' experience as a Hardware Technical Support within the IT industry
- Experience with hardware and software issues and how to build systems to specification
- Strong product knowledge on PC builds and product functionality
- Strong Customer Service skills - ability to build rapport and relationship with customers
- Good Communication skills – written and verbal
- Time Management Skills
- Integrity, honesty, flexibility, good energy levels, and ability to deal with stress
- Willing to work in a team environment
What We Offer:
Opportunities to develop and maintain relevant technical knowledge and skills through internal or external training and seminars
Flexible work arrangements, including working and traveling between store locations
A dynamic and supportive team environment
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