Tech Support Specialist
2 weeks ago
At Scorptec, we're seeking a skilled Tech Support Specialist to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Assist customers with technical issues and provide solutions
- Perform routine diagnostic procedures and processes
- Inspect faulty items and work on remedy solutions
- Process sales and warranty orders
- Perform quality computer builds and testing processes
- Provide excellent customer service and ascertain customer needs and requirements
- Manage point of sales processes
- Pick and pack customer orders
Requirements:
- Minimum of 2 years' experience as a Hardware Technical Support within the IT industry
- Experience with hardware and software issues and how to build systems to specification
- Strong product knowledge on PC builds and product functionality
- Strong Customer Service skills - ability to build rapport and relationship with customers
- Good Communication skills – written and verbal
- Time Management Skills
- Integrity, honesty, flexibility, good energy levels and ability to deal with stress
- Willing to work in team environment
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Working with Us:
- As a Tech Support Specialist, you'll be working closely with our sales team to provide exceptional customer service and technical support
- You'll be required to work and travel between any of our store locations
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