Fitness Careers with Goodlife Health Clubs
1 month ago
A challenging and rewarding role as a Member Support Consultant is available at Goodlife Health Clubs.
About the RoleWe are seeking highly motivated individuals who have exceptional communication skills and a passion for delivering outstanding customer service. As a Member Support Consultant, you will play a key role in building and maintaining our membership base by providing proactive sales activities and retaining existing members through exceptional service delivery.
Key Responsibilities- Contribute to club sales budget utilising sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, seeking referrals and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximise sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys via positive and personalised interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Be actively involved in member retention programs, inspiring members to continue their fitness journey
- Regularly conduct service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
- You must be able to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles is essential
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes
- A competitive package including base salary, super and uncapped commission
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards
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