Senior Service Coordinator

2 days ago


Logan Central, Queensland, Australia Cocoon Group Services Full time
About the Role

Cocoon Adventures is a leading provider of supported holidays for individuals with disabilities. We are seeking an experienced Administrative Support Officer to join our team and contribute to our mission of fostering peer-to-peer friendships and reducing social isolation.

Key Responsibilities
  • Contribute to robust pre-planning, including meet and greets, pre-departure briefings, and debriefs.
  • Prepare and distribute billing information, including NDIS invoices in Xero.
  • Compile financial reports and ensure data entry is accurate and up-to-date.
  • Distribute service agreements and ensure compliance with NDIS standards.
  • Evaluate the effectiveness of current services by gathering customer feedback.
  • Assist in incident reporting and risk management.
  • Compile post-holiday diaries and image galleries.
  • Distribute new leads from social media and other channels.
Requirements
  • National Disability Insurance Scheme (NDIS) clearance check.
  • Working with Children Check.
  • NDIS Worker Orientation certificate.
  • Your own vehicle and an unrestricted driving licence.
  • NDIS Orientation Module.
What's in It for You?
  • A stable job with opportunities for growth and promotion within Cocoon Group Services.
  • A competitive remuneration package with a performance-driven bonus.
  • Flexible work arrangements to suit your needs.


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